Louisville Gas and Electric Company and Kentucky Utilities Company, part of the PPL Corporation (NYSE: PPL) family of companies, are regulated utilities that serve nearly 1.3 million customers and have consistently ranked among the best companies for customer service in the United States. LG&E serves 326,000 natural gas and 411,000 electric customers in Louisville and 16 surrounding counties. KU serves 553,000 customers in 77 Kentucky counties and five counties in Virginia.
At Columbia Gas of Kentucky, we are dedicated to providing superior customer service. If you are experiencing an emergency situation, have a question about your bill or just need an answer to a question, we are here to help you 24 hours a day, seven days a week.
Need Customer Service? Call 1-800-432-9345
If you have questions about your natural gas service, billing account or general questions, please contact our Call Center at 1-800-432-9345 Monday through Friday, from 7:00 a.m. to 7:00 p.m. and Saturday 8:00 a.m. to12:00 p.m. Our Lexington Payment Center is open Monday through Friday, from Noon to 3:00 p.m.
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Water and Sewer Department
Versailles Municipal Utilities (VMU) Water & Sewer
The Versailles Water Treatment Plant, located on Tyrone Pike, has production capacity of 10 million gallons of water per day. We currently provide water to approximately 6,200 customers, including the South Woodford and Northeast Woodford Water Districts. The source of water for Versailles is Pool 5 of the Kentucky River. Continuous laboratory testing at both the water plant and at numerous sites throughout the distribution system ensures that all water treated at our plant exceeds state and federal standards.
The current Versailles Wastewater Treatment Plant has a design capacity of 3 million gallons per day and serves over 5,900 customers. In July of 2017, VMU began construction on a major upgrade and expansion of the plant. At a cost of nearly $20 million, it will increase capacity to 4.5 million gallons per day, thoroughly modernize and improve the methods in which wastewater is treated, and will represent the single largest project ever undertaken by the City of Versailles. Construction should be completed in the summer of 2019.
Our distribution system consists of over 115 miles of water lines, four water tanks, 6,200 water meters (all of which are read the middle of every month), 1,500 water valves and 624 fire hydrants.
There are almost 100 miles of sewer line, 2,225 manholes, and 24 sewer lift stations in our sewer collection system. Our employees maintain an on-going pro-active collection system maintenance program, which includes cleaning and video-inspecting all sewer mains. In conjunction with the plant expansion, VMU is also making approximately $7 million of improvements to the collection system.
For more information about these sewer projects, and to see the information presented at the December 2015 Public Meeting on the subject, please click here: WWTP Power Pont.pptx
Utility Rate Increases
To finance the sewer projects, the Versailles City Council implemented three sewer rate increases of 18.5%. The increases occurred on customers’ March, 2016, March, 2017, and March, 2018 bills.
In order to provide the best services possible to our water and sewer customers, and to allow for increased costs for utilities, chemicals, personnel, etc., rates charged for water increase by 2% annually. Sewer rates will also increase by 2% annually, except for calendar years 2016, 2017, and 2018 in light of the specific rate increases for sewer service for those years.
Signing up for water/sewer service with Versailles Municipal Utilities:
In order to sign up for water/sewer service, you must visit the Versailles Municipal Utilities office located in City Hall at 196 South Main Street. This office is open Monday through Friday 8:00a.m. – 4:00p.m. To sign up for service a valid I.D., a signed lease agreement (if renting), and a $100.00 deposit is required for all customers. The deposit must be paid at the time you sign up for service. We only accept cash, check, or money order.
In order to have service placed in your name on the same day, you must come into the office by 2:30p.m. If you are moving from one location to another, within our service area, then your deposit will transfer to the new location. If you are going to have water service in your name at more than one location, then a deposit is required at each location. Please call us at (859) 873-5437 with any questions.
For additional information, including rates, please see the VMU Utility Info Sheet.pdf
Water/Sewer Service Information:
- Water and sewer bills are mailed to customers on the 1st of each month. If you fail to receive a bill by the 5th of the month, please contact our office at (859) 873-5437.
- Bills are due on the 15th of each month. If a bill is not paid by the close of business on the 15th of the month, then a 10% late fee is assessed. Any bill not paid by the close of business on the 25th of the month will have a $40.00 service charge assessed in addition to any late fees that had already been assessed.
- Termination of service on the 26th of each month if the bill has not been paid.
- For your convenience, we have two drive up deposit boxes which are located in the front and rear of City Hall. These boxes may be used 24 hours a day for all payments to the City of Versailles.
- We also offer automatic bank draft. This service is an easy and convenient way to pay your utility bill. You may come in and sign up for this service or download our bank draft form and drop it off at City Hall along with a voided check.
- Click here to pay your bill online, with a credit or debit card.
- Please note that if you choose the bill paying service offered by many banks, it may take 7-10 days for us to receive their check, resulting in your bill being paid “late”.
For new development and/or construction, water meters of various sizes are available for purchase. The rates for water meter taps are as follows:
- ¾ inch = $2,000.00
- 1 inch = $2,300.00
- 1½ inch = $3,100.00
- 2 inch = $3,500.00
- Anything above 2 inch = $2,000.00 (plus contractor provides Sensus brand touch read meter)
- The sewer tap charge is included in the water meter price
- There is a $1,500.00 fee for sewer service where Versailles Municipal Utilities does not provide the water
Wastewater Impact Fees
On January 1, 2018, the City of Versailles implemented a Wastewater Impact Fee Program, assigned to new residential and commercial development, to be used for funding capital improvements and expansions of the City’s wastewater utility.
For more details, please click here Impact Fee Quick Sheet.pdf for an overview. For the schedule of Impact Fees, click here Impact Fee Rates.pdf. For the entire Wastewater Impact Fee Program Manual, click here Versailles Impact Fee Program Manual.pdf.
The City of Versailles is proud to offer an outstanding combination, full-time and volunteer fire department consisting of eleven (11) full-time employees and twenty-nine (29) volunteers. In 1999, recognizing a need in the community, the department went from having only volunteer firefighters to having the full-time department that we have today.
While the main focus of our fire department is responding to emergencies, they also offer many other services to the community. Such as child car seat inspection and annual fire alarm battery installation and inspection upon request. Contact our Versailles Fire Department at 859-873-5829 to schedule a fire alarm inspection or to set up a time, any day prior to 8:00p.m., to have your child’s car seat inspected to make sure it meets all state and federal guidelines, as well as tips for securing it into the car correctly.
For more information on our Versailles Fire Department you may call Chief Brian Wainscott at 859-873-5829 or by email at firstname.lastname@example.org.
The mission of the Versailles Police Department is to serve, educate and protect the public through community collaboration, problem recognition, problem resolution and police action. In carrying out this mission, the department works with our community as a team to ensure that the citizens of Versailles are provided the best protection and service available and to establish the Versailles Police Department as the finest in the Commonwealth of Kentucky and the United States of America. The Police Department is overseen by Chief Mike Murray and employs approximately 42 officers, both full-time and part-time.
The Department is made up of the following components:
- Uniformed Patrol
- Criminal Investigations
- School Resource Officers
- Communications and E-911
- Community Service
- Crime Prevention and Suppression
- Community Oriented Policing
- Cops for Kids
- Foot, Bike & Extra Patrol
- Citizens Police Academy
The Versailles Police Department is certified by the Kentucky Association of Chiefs of Police as an Accredited Law Enforcement Agency. Accredited police departments benefit from the use of consistent and proven procedures, clearly outlined policies and efficient practices.
For more information about the Versailles Police Department, please contact Chief Mike Murray at 859-873-3126 or by email at email@example.com.
City ordinance requires every residential or commercial location to have garbage pick-up. Central Kentucky Hauling is the exclusive garbage contractor for all Versailles residential customers. Versailles residents living inside the city limits of Versailles will have residential garbage collection through Central Kentucky Hauling. The charge for residential garbage will be on the utilities bill. If you have questions regarding your service, you may contact Central Kentucky Hauling at 859-225-2521. If you have questions about your bill, please contact our utilities office at 859-873-5437. Any additional garbage pick-up questions can be directed to Paul Simmons, Assistant Public Works Director, at 859-873-2245 or by email at firstname.lastname@example.org.
Street and Road Department
The City of Versailles Street Department is responsible for all maintaining streets, storm sewers, and the maintenance and beautification of public properties. Other services performed by the Street department include snow and litter removal, maintenance of all drainage systems, as well as cleanup/chipping of limbs and pick-up of leaves. All limbs must be between 1″ and 4″ in diameter.
Each year, loose leaf pick-up begins October 1st and runs through December 31st. While there is no set schedule of pick-up, the leaf truck runs each day Monday through Friday. Bagged leaves may be picked up by Central Kentucky Hauling as part of your garbage collection subject to the weekly ten (10) bag limit.
For a complete listing of information regarding leaf pick up, please view: Leaf Pickup Rules.pdf
For a complete listing of information regarding chipper truck pick up, please view: Chipper Truck Rules.pdf
Should you have questions or concerns regarding the City’s streets and roads, please contact Paul Simmons, Assistant Public Works Director, at (859) 873-2245 or by email at email@example.com.